Wow - imagine my surprise when I checked the bank account today and found that we've been refunded the $60 for the unauthorized deductions! I really didn't expect to get the money back without a fight and am very happy that it is over with. Well, maybe not - we're waiting on the bank to verify how many times the deduction had been taken (the online records only go back six months). If there are any additional charges, I'll of course be calling them again. But in the meantime, I'm really glad that it was cleared up so quickly and easily!
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